Legal

Terms of Service

Effective and last updated: 7 September 2026

These Terms govern access to PlayablePlan. By creating an account, you agree to them. If you use PlayablePlan for a studio or other organisation, you confirm that you may accept these Terms for it.

1. Service and eligibility

PlayablePlan provides this service. You must be at least 18 years old and legally able to enter an agreement. Contact: [email protected].

2. The service

PlayablePlan provides collaborative project-management tools for small teams building games and software, including studios, projects, tasks, files, milestones, notifications and optional agent access. We may improve or change features while preserving the service covered by an active paid subscription.

3. Accounts and studios

You must provide accurate information, protect your credentials and promptly report suspected unauthorised access. Studio owners and administrators control membership and may access or manage content within their studio. You are responsible for choosing the correct studio before sharing information.

4. Your content

You retain ownership of content you submit. You grant us a non-exclusive licence to host, copy, process and display that content only as needed to provide, secure and improve the service. You confirm that you have the rights needed to upload and share it. Do not upload unlawful content, malware, secrets you are not authorised to disclose or material that infringes another person’s rights.

5. Acceptable use

You must not misuse the service, attempt unauthorised access, bypass quotas or security controls, disrupt other users, scrape the service at scale, reverse engineer protected parts, or use the service to violate law or third-party rights. MCP tokens are personal credentials and must not be shared publicly.

6. Plans and payments

The Free plan has no subscription charge and supports up to three Studio members. The Studio plan costs a final USD 9.99 per Studio per month or USD 99 per Studio per year, inclusive of applicable indirect taxes. Checkout shows the exact total before the order is placed. The subscription renews automatically for the selected billing period until cancelled. The Studio owner authorises the recurring charge when completing Stripe Checkout. Stripe processes payment details; PlayablePlan does not store card data.

Eligible launch-newsletter subscribers receive one 30-day free period on their first Studio subscription when they use the same owner email address. After 30 days, the subscription renews at the final price of USD 9.99 per month or USD 99 per year, according to the billing period selected at checkout, unless cancelled before the trial ends. The offer is personal, non-transferable and has no cash value.

The Studio owner may manage payment details and cancel through the Stripe-hosted billing portal. Cancellation takes effect at the end of the paid billing period unless Stripe states otherwise, and Studio access remains available until then. A failed payment may place the subscription into recovery and, if it remains unpaid or is cancelled, paid features may be suspended. Payments are non-refundable except where required by applicable law or expressly agreed by us. Mandatory consumer rights remain unaffected.

7. Consumer withdrawal

If you are a consumer, you may withdraw from a Studio subscription within 14 days after entering the contract without giving a reason. Use Studio > Plans & billing > Withdraw from contract or email [email protected] with an unambiguous withdrawal request. Include the account email and Studio name so we can identify the contract.

If you expressly ask for the paid service to begin during the withdrawal period, we may retain only the amount proportionate to the service supplied before your request. Any amount due back will be refunded without undue delay and no later than 14 days after we receive the request, using the original payment method unless agreed otherwise.

8. Availability and changes

We aim to keep PlayablePlan available but do not promise uninterrupted or error-free operation. We may change, suspend or discontinue features for security, legal, operational or product reasons. Where reasonably possible, we will give advance notice of changes that materially reduce an active paid service.

9. Suspension and termination

You may stop using the service at any time and may request account deletion. We may suspend or terminate access for a material breach, security risk, unlawful use or where required by law. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue. Studio content may remain accessible to other authorised studio members.

10. Warranties and liability

We provide the service with reasonable care and skill. We do not exclude liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence, death or personal injury where applicable. Otherwise, we are not liable for indirect or unforeseeable losses, lost profits, lost opportunity or loss caused by content, integrations or services outside our control. You remain responsible for maintaining appropriate copies of important project files.

11. Disputes

Please contact us first so we can try to resolve a dispute informally. These Terms do not limit any mandatory rights or legal remedies available to consumers under applicable law.

12. Changes

We may update these Terms. Material changes will be communicated in the service or by email and, where required, presented for renewed acceptance. Continued use after the effective date means acceptance only where permitted by law.